FAQ's

Payment Policy

At Swift CIPC, we strive to make business administration simple, efficient, and transparent. Our general payment model allows clients to pay only after services are completed. However, certain services require upfront payments to regulatory bodies (such as CIPC) for processing to begin.

To accommodate this, we offer two convenient options:

Option 1: Direct Payment to CIPC

• You can choose to pay the required fees directly to CIPC (e.g., R175 for company registration).

• Swift CIPC will handle all the administrative work, and you will only pay our service fee upon successful completion.

Option 2: One Payment to Swift CIPC

• You can opt to pay Swift CIPC both our service fee and the CIPC fee upfront.

• We will take care of making payments to CIPC on your behalf, ensuring a smooth and hassle-free process.

Clear and Transparent Communication

• In every case, we will clearly communicate any fees required upfront and explain why they are necessary.

• We are committed to transparency and will guide you through the process to ensure your satisfaction.

This approach ensures that you have flexibility and control over your payments while benefiting from our expert services.

Refund Eligibility

Clients may be eligible for a refund in the following cases:

1. Service Not Completed: If we are unable to complete the service within the agreed timeframe or for any reason beyond your control.

2. Incorrect Service Delivery: If the service provided is not what was agreed upon or contains errors caused by Swift CIPC.

3. Regulatory Rejections: If CIPC or any other regulatory body rejects the submission due to an error on our part.

Non-Refundable Cases

• If the service was completed as agreed, but the client decides to cancel or no longer requires the service.

• If delays are caused by incorrect or incomplete information provided by the client.

• Fees paid directly to CIPC or other regulatory bodies are non-refundable.

Refund Process

• Clients should contact us within 7 business days of identifying the issue.

• Our team will assess the case and, if eligible, process the refund within 5 to 10 business days.

• Refunds will be issued via the same payment method used by the client.

Our Commitment

We value our clients and will always strive to resolve any issues promptly. Transparency and fairness are at the core of our services.

How do I track the status of my request?

Once your request has been received and processed, we will provide you with a tracking reference or confirmation number. You can contact us via email or phone to check the status at any time. Additionally, we may offer status updates directly to your preferred communication channel (email or WhatsApp).

Will I receive regular updates on the progress of my service?

Yes, we believe in transparent and open communication. You will receive regular updates at key stages of your request, such as confirmation of receipt, submission to regulatory bodies, and final completion.

Who can I contact if I have questions about my request?

If you have any questions or concerns, you can contact us through the following channels:

• Email: (Insert support email)

• Phone: (Insert support phone number)

• WhatsApp: (Optional for quick communication)
  Our friendly customer service team is here to assist you during business hours.

Here are additional Special Requests your business can handle:

1. Expedited Services:

   • Faster processing for urgent company registrations, amendments, or document retrieval.

2. After-Service Support:

   • Assistance with fixing errors in company records

   • Filing late or missed annual returns

   • Correcting incorrect shareholder or director information

3. Ongoing Compliance Monitoring:

   • Regular reminders for annual return filings

   • Monitoring and assistance with compliance certificates (BEE, CIDB, etc.)

4. Document Drafting and Customization:

   • Drafting shareholder agreements

   • Memorandum of incorporation (MOI) customization

5. Advisory Services:

   • Recommendations for compliance improvements

   • Guidance on navigating CIPC or industry regulations

6. Bulk Requests:

   • Handling multiple company registrations or changes simultaneously for business groups

7. Tailored Reporting:

   • Providing custom status reports for ongoing projects or services

8. Post-Registration Guidance:

   • Assistance with setting up business bank accounts

   • Recommendations for tax registration and SARS services

9. Industry-Specific Licenses:

   • Support for obtaining permits or licenses specific to certain industries

10. Document Authentication:

• Certified copies of business registration and compliance documents

Privacy Policy

Effective Date: 02 February 2024

At Swift CIPC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. 

1. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following circumstances:

• Regulatory Authorities: When required to submit information to CIPC, SARS, or other regulatory bodies.

• Service Providers: Trusted partners who assist in service delivery (bound by confidentiality agreements).

• Legal Compliance: When required by law or to protect our legal rights.

2. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

3. Your Rights

You have the right to:

• Access, correct, or delete your personal information.

• Opt-out of marketing communications.

• Lodge a complaint with a data protection authority if you believe your rights have been violated.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

7. Updates to this Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

Terms and Conditions

Effective Date: 02 February 2024

Welcome to Swift CIPC. By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Services Offered

Swift CIPC provides business administration services, including but not limited to company registration, compliance services, and amendments.

2. Payment Terms

• Clients may choose to pay only for Swift CIPC’s service fees or combine them with regulatory fees (e.g., CIPC fees).

• Full payment is required before Swift CIPC submits payments to regulatory bodies on behalf of the client.

• Payments made directly to regulatory bodies are non-refundable.

3. Refund Policy

• Refunds are applicable if the requested service is not completed or if an error is caused by Swift CIPC.

• Fees paid directly to regulatory bodies (such as CIPC) are non-refundable.

• Refund requests must be made within 7 business days of the issue being identified.

4. Client Responsibilities

• Clients must provide accurate and complete information.

• Any delays caused by incorrect or incomplete information provided by the client are not the responsibility of Swift CIPC.

5. Service Delivery Timeframes

• Timeframes provided for services are estimates and may be affected by regulatory processing times.

• Swift CIPC will communicate any unexpected delays.

6. Intellectual Property

• All content on this website, including text, graphics, and logos, is the property of Swift CIPC and may not be reproduced without permission.

7. Limitation of Liability

• Swift CIPC is not liable for any losses or damages resulting from delays or rejections by regulatory bodies.

• Our liability is limited to the value of the service fees paid.

8. Termination of Services

• We reserve the right to terminate services if clients breach these terms or provide fraudulent information.

9. Governing Law

These terms are governed by the laws of South Africa.

10. Contact Us

If you have any questions about these terms, please contact us at:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

Company Registration Services

1. Private Company (Pty Ltd) Registration

• Proposed company name(s) (up to 4)

• Full name and ID number of each director

• Residential and postal address of each director

• Contact information for the main point of contact (email and phone)

2. Non-Profit Company (NPC) Registration

• Same information as above for directors and founding members

• Objectives of the NPC

• Constitution of the NPC (if available)

3. Name Reservation Assistance

• Preferred company names (up to 4)

• Reason for name reservation

Compliance and Certification Services

1. Beneficial Ownership Certificates

• Company registration number

• List of shareholders, their full names, ID numbers, and percentage of shares held

2. Filing Annual Returns

• Company registration number

• CIPC login details (if available)

• Confirmation of the company's financial year-end

3. Letter of Good Standing Applications

• Company registration number

• Latest annual return filed

• Relevant payment information for UIF/COIDA

4. CIPC Certificate Retrieval

• Company registration number

• Type of certificate required (e.g., Company Registration Certificate)

5. BEE Certificates

• Company registration number

• Tax clearance certificate

• Financial turnover declaration

Company Amendments and Shareholder Services

1. Change of Directors

• Company registration number

• Details of current and new directors (full names, ID numbers, residential addresses)

• Signed resolution from existing directors (if applicable)

2. Change of Shareholders

• Company registration number

• Current shareholder information and new shareholder details (full names, ID numbers, and share percentages)

• Signed resolution for the change

3. Change of Address, Phone Numbers, etc.

• Company registration number

• Old and new contact/address details

Other Services

1. Import/Export Licenses

• Company registration number

• Director and shareholder information

• Physical business address

• Description of goods to be imported/exported

2. CIDB Registration (Construction Industry Development Board)

• Company registration number

• Relevant construction projects experience

• Tax clearance certificate

• Company financials (if required)

3. CSD Registration (Central Supplier Database)

• Company registration number

• Tax clearance certificate

• Banking details confirmation letter

4. PSIRA Registration (Private Security Industry Regulatory Authority)

• Company registration number

• Directors’ certified ID copies

• Proof of business address

• Detailed description of security services to be offered

5. Curriculum Vitae/Resume Creation

• Full name and contact details

• Educational background

• Work experience (with dates and job descriptions)

• Skills and certifications